| Problem | Possible solution |
| Client computers display a BootP message but do not display the DHCP message. | Determine whether non-RIS clients can obtain an IP address. If they cannot, make sure that the DHCP server is online, authorized, and has a defined and activated IP address scope. Make sure that DHCP packets are being routed. |
| Client computers display the DHCP message but do not display the Boot Information Negotiations Layer (BINL) message. | Verify that the RIS server is online and authorized. Make sure that DHCP packets are being routed. |
| Client computers display the BINL message but cannot connect to the RIS server. | Restart the NetPC Boot Service Manager (BINLSVC) service on the RIS server. |
| Client computers cannot connect to a RIS server by using the RIS Startup disk. | In the Remote Boot Disk Generator utility, click Adapter List to verify that the RIS Startup disk supports the client network adapter. |
| You press F12 and the remote startup initiates, but the client computer cannot connect to an RIS server. | Make sure that the client PXE ROM is version .99c or later. Start the computer, and check the PXE ROM messages that appear on the screen. |
| The expected installation options are not available to a user. | Check for Group Policy conflicts. Another Group Policy object may have taken precedence over the Group Policy object assigned to the installation options. |